Last week – and this weekend – I’ve been reading the comments on Pippin Williamson’s posts about his company’s decision to adjust prices on Easy Digital Downloads (and for those who are curious, I applaud it).
That’s a conversation in and of itself, and there’s a long comment thread that I think is worth reading for anyone involved in WordPess product development, but I digress as that’s the point of this post.

Some readers have left comments throughout the comment feed discussing the notion of community-based support forums. The whole thread is worth a read but:
- EDD used to offer community-based support forums (in addition to their other support),
- I’ve built and worked on products that had community-based support forums
And, in retrospect, I absolutely do not think it’s a wise decision for a WordPress-based product shop to offer them. I have my reasons, I’ll elaborate, but I want to be clear that I’m constraining this strict to WordPress because it’s what I know.
I can’t speak for any other segments of our industry.




