[…] articles up to this point, I wanted to reference the previous posts just to let you know where I stand with regard to all of this: WordPress Support: How Much is Too Much? Strategies For Supporting WordPress Plugins The point is that I’m slowly working my way back into building a small business around […]
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Last week, I asked: “Should WordPress product support be in-house?” And the short version of the conclusion to which I came is simple: Yes. It should be. But the problem is that when something goes wrong with your product, the general end user doesn’t know if it was your work, the theme, WordPress, or […]
Recently, I’ve been talking quite a bit about profiting from open source software, strategies for supporting WordPress plugins, and debating just how much to support to offer. To say that I’ve been exploring business models and support offerings for my plugins would be a bit of an understatement. Clearly, this has been something that’s […]
Ah, the stock photo of Tech Support for the entire Internet! One of the challenges of providing solutions built on top of WordPress is handling expectations of support and documentation. I’m not talking about running a support forum or writing elaborate API documentation. Instead, I’m talking about providing instructions for how users can manage […]
I’ve written at length about the dilemma of supporting WordPress plugins and looking at various support systems both of which generated some good discussion on offering WordPress plugin support. Over the past few months, I’ve been mapping out exactly where I want to take the direction of the work that I do on plugins (as […]
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