[…] you can’t go wrong. Here are three things I dig about Site5: 1. Backstage Site5 Backstage Backstage is Site5’s administration area. It’s where you access your cPanel, support tickets, view incoming messages from the team, and check the health of the server farm (or server) on which you’re hosted. Depending on the nature of […]
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[…] With that said, here are four things that I’ve found to really help streamline working with free plugins (especially those available in the WordPress plugin repository). 1. Support Policy It’s really nice that the WordPress plugin repository comes with a built-in support forum; however, it can also be a bit of a time suck […]
[…] use, this gives the ability to access a segment of your customers (or potential customers) and distribute an update to them. Permitting that you have the proper support channels setup, this is a great way to gather feedback prior to announcing an update. Step 3: Feedback How you garner feedback often depends on how […]
[…] is up to the theme. This is especially useful for “magazine-style” themes where each post has an image. And from a developers standpoint, it’s really easy to include support for them in your theme, but from a user’s perspective, I think that it still leaves something to be desired. I think that there are times […]
[…] the site. If something is borked, does the custom have the ability to change the styles on their own or are they going to need to contact support? This raises the question as to if customizations should even be a major support issue. I think it warrants its own discussion, for sure, but this […]