This past weekend, I had a couple of less-than-stellar exchanges as it relates to customer service, customer support, or whatever you’d like to call it. That is, they were things that transpired with other unrelated businesses both of which got me thinking about the state of customer support in WordPress. And since many of […]
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[…] thoughts on supporting products – especially free ones. And for those who are just now following along, you can see some of the following articles: WordPress Plugin Support: How Much is Too Much? Offering Support on Twitter? No Thanks. Avoid Free WordPress Support And there are plenty more. The thing is, I’ve tried to […]
[…] you who have read this blog, you know that I dislike when people offer problems without proposed solutions, so I’m aiming to provide those, as well. 1. Support Forums Out of the box, I actually really like the fact that the WordPress Plugin Repository provides users with the ability to share their support requests […]
[…] Anyway, if the code itself fall under an open source license, then I’m willing to make the code freely available. This does not mean that I’m willing to support the code base for those who haven’t paid, but that leads into an entirely different discussion. From Development To Service If you’re in the business of […]
Supporting free WordPress plugins has been interesting to me for some time now because there are a number of inherent challenges that come with managing a freemium-based product.
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