
Ah, the stock photo of Tech Support for the entire Internet!
One of the challenges of providing solutions built on top of WordPress is handling expectations of support and documentation. I’m not talking about running a support forum or writing elaborate API documentation.
Instead, I’m talking about providing instructions for how users can manage their site, application, or plugin once you’ve completed work on the project.
Over the past couple of years, there have been a few things that I’ve tried. I’m definitely curious to hear you guys’ thoughts on what you’ve done and what you’ve found to be successful, but first, here’s how I’ve historically handled WordPress support after a project handoff.