Recently, I’ve been talking quite a bit about profiting from open source software, strategies for supporting WordPress plugins, and debating just how much to support to offer.
To say that I’ve been exploring business models and support offerings for my plugins would be a bit of an understatement. Clearly, this has been something that’s been on my mind for the last few months.
The thing is, this won’t be the first time that I’ve ventured into this territory. In fact, I’ve done this for two plugins – WP Social Icons and Author Admin – that I retired some time ago. Ultimately, I want to make sure that if I do this again, I do this right.
But while I’m still working on the logistics of everything, I thought it’d be worth sharing why I’m even doing this.
Quite simply: Support doesn’t scale.
