If you spend time maintaining a WordPress project – be it a theme, plugin, or application, and regardless of if it’s free or premium – then you know the challenges that come with writing and maintaining documentation for your project.
Sure, I think many of us who build and maintain projects consider documentation a form of support, but when you ask a customer to define support, you’re more likely to hear about their ability to communicate with someone through a forum or a phone call (depending on your service).
I mean, case in point, when I think about support for my cellular service, I don’t think of documentation of Sprint’s network. I think of talking to a person.
Anyway, all that to say is that over the past few years of working with various types of projects – both on my own and with my team – the trend seems to be that documentation for free projects is expected, but ignored, whereas documentation for premium projects is not only expected, but also read.
But I write this to ask if this is something the rest of you guys have noticed, and, if so, if there isn’t something that can be done to improve this particular situation or it’s simply the nature of the economy. Continue reading