One of the things that I try to do with my projects is to create quick, iterative releases. When it comes to client work, I’ve made a lot of progress with this over the past year; however, when it comes to working on products (be it plugins, themes, or something similar), I’m not as good as I’d like to be.
Nonetheless, I’m still working on it and one of the ways in which I’m trying hard to focus on that is through creating a system of bug ticket triage.
Sounds all fancy, right?
It’s not :).
Basically, it’s a way that I sort tickets as they come into the support channel and decide how I’m going to be resolving them according to their level of severity.
Though I don’t think there’s a definitive way to do this, I thought it might be worth sharing how I’ve been doing this with Mayer (as well as some other client projects) in order to try to create the leanest release experience possible.