[…] as time is concerned, I am working on it. In fact, the next version is going to be more compatible with all desktop browsers (though I may drop support for some older ones – onward and upward, right?), and it’s going to introduce features that I’ve had to really, really deliberate on such as short codes […]
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[…] not only understand what it is they are purchasing, but they can immediately begin to think of ideas as to how they can implement the product. 6. Support I have written quite a few articles about my thoughts and the challenges of offering WordPress support, but above all of the services, opinions, and ways to […]
[…] much as you want but nothing yields greater feedback than getting your work into the wild. Thankfully, the web is a lean environment – you can get a support request from someone, update the code, test, and deploy all within a reasonable amount of time. 3. The Hidden Truth of Support WordPress is based on […]
[…] you’re a business, you could be losing money. It’s frustrating, to say the least, and time-consuming especially when it comes to a provider that doesn’t offer solid support let alone reliability or performance that you expect. Doing a quick Google search or Twitter search will yield extremely positive experiences, but from personal experience I […]
[…] software to some degree; however, there are those who think that sense they received the software for free, then they are entitled to having their questions answered, support fulfilled, requests implemented, and so on. I think the question can be simplified into the following: Do those who release open source projects have a moral […]
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