My family and I are running the gamut today celebrating Christmas with one another – both with my family and my wife’s family.
It’s a busy, it’s exhausting, but it’s a ton of fun and I look forward to it every single year.
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During the holidays, most of us slow down a bit from what we’re used to doing every day so that we can actually hang out with friends and family or so that we can catch up on something we’ve waited a long time to do.
You know, like reading or a playing a game or something like that.
One of the things that I have a habit of doing is throwing a ton of content into Pocket and then planning to read it when I actually have time.
Earlier this year, I had the honor of being featured as a guest on The Art of Value podcast hosted by Kirk Bowman.
For those who haven’t heard of the show, Kirk attempts to answer the question:
How do you create happy customers and earn more money?
Of course, the goal isn’t all about money. It’s about building successful, sustainable businesses and making sure you aren’t underpricing yourself for the services and/or products you offer.
This is something I think many freelancers or those who are self-employed struggle with managing. At least, that’s something I’ve experienced in my own career (and something I still work to refine).
And that’s why I was happy to participate on the show.
This past weekend, I had a couple of less-than-stellar exchanges as it relates to customer service, customer support, or whatever you’d like to call it.
Specifically, they were things that transpired with other unrelated businesses both of which got me thinking about the state of customer support in WordPress.
And since many of us are involved in WordPress-related businesses or are running shops in the industry, I thought I’d share my thoughts on the whole thing.
None of this is novel and it’s probably not particularly insightful. Just some things I observed and thought about while driving home (because, you know, who doesn’t think about WordPress when they aren’t WordPressing? :).
The purpose of this, though, isn’t to disparage anyone.
This post is about self-edification. It’s about sharing ideas for how we currently run our businesses and how we might be able to improve – both as customers and as businesses – moving forward.
Blogging is one of those things a lot of people enjoy – some do it daily, some weekly, and some whenever they want. There isn’t a single right way to go about it either.
It’s all about what your goals are.
With that said, I’m occasionally asked about tools for bloggers. More specifically, I’m asked something like:
If I wanted to blog regularly, what tools should I use?
And though I generally write about development on this blog, I thought it might be worth writing a short post for the tools I recommend for all bloggers.
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