A few months ago, I wrote about Finding The Right WordPress Support System in which I laid out my points for what I’d look for in a support system. The post ended up generating a lot of really good feedback, and – as of last week – I officially chose Help Scout as my WordPress support system.
Obviously, it’s been about three months since I originally published that post so I clearly took my time (read: evaluated services after the responsibilities of my day job) deliberating on which service I to use.
As with any more decision, there were a number of factors that contributed to this decision.

