This past weekend, I had a couple of less-than-stellar exchanges as it relates to customer service, customer support, or whatever you’d like to call it. That is, they were things that transpired with other unrelated businesses both of which got me thinking about the state of customer support in WordPress. And since many of […]
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[…] Anyway, if the code itself fall under an open source license, then I’m willing to make the code freely available. This does not mean that I’m willing to support the code base for those who haven’t paid, but that leads into an entirely different discussion. From Development To Service If you’re in the business of […]
[…] dashboard. But plugins are created by developers – often times for free, obviously – but I don’t think that the repository does such a good job of supporting the work of the developers. Sure, I agree that free hosting of your plugins is great and the ability to generate a landing page with several […]
[…] businesses – that I can’t seem to understand (or endorse): It’s complaining about customers. I’ll be the first to admit that I’ve shared my honest thoughts on supporting products – especially free ones. And for those who are just now following along, you can see some of the following articles: WordPress Plugin Support: How […]
[…] of prompts throughout the plugin (or your mailing list) or however you’re capturing the leads. – This will grant all of the features and/or greater access to support, licensing, add-ons, etc. (depending on how your plugin is built) for a one time or even a subscription-based period of time. – This model works, but […]
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