Software, Development, and WordPress

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WordPress Documentation For Free and Premium Projects

If you spend time maintaining a WordPress project – be it a theme, plugin, or application, and regardless of if it’s free or premium – then you know the challenges that come with writing and maintaining documentation for your project. Sure, I think many of us who build and maintain projects consider documentation a¬†form of […]

My Workflows For WordPress: Hosted Projects

If you’re like me, then there’s a part of you that’s obsessed highly motivated to make sure that you’re streamlining your workflow as much as possible. When it comes to the process of working on WordPress plugins, WordPress themes, and how to manage everything via source control, support forums, and managing bugs and their associated […]

Lessons in Customer Support in WordPress

This past weekend, I had a couple of less-than-stellar exchanges as it relates to customer service, customer support, or whatever you’d like to call it.

That is, they were things that transpired with other unrelated businesses both of which got me thinking about the state of customer support in WordPress.

And since many of us are involved in WordPress-related businesses or are running shops in the industry, I thought I’d share my thoughts on the whole thing.

The purpose of this, though, isn’t to disparage anyone. This post is about self-edification. It’s about sharing ideas for how we currently run our businesses and how we might be able to improve – both as customers and as businesses – moving forward.

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