Software Engineering in WordPress, PHP, and Backend Development

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Offering WordPress Support on Twitter? No Thanks.

[…] who have been following along, you know that all of this is being shared as I’m slowly working towards the process of restructuring how I build, maintain, and support my plugins. As such, I’m trying to be as open as I possibly can be about what I like, what I dislike, and what I’m planning […]

WordPress Plugin Support: How Much is Too Much?

[…] functionality, and how easy it is for users to find plugins that help them enhance their blog. All conversations about plugin quality and compatibility aside, WordPress plugin support is one area of development that often seems to be rarely discussed (unless I’m missing all the people talking about it!). WordPress Plugin Support To me, […]

Should WordPress Product Support Be In-House?

When asked if product support is done in-house by the company who built the product, the easy answer appears to be yes, doesn’t it? I mean, why would you have it any other way? More specifically, why would you have someone who doesn’t work for your company handle support for something you (or you […]

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