I recently received a comment on my article on WordPress plugin support (that is, How Much is Too Much?). Specifically, the comment asked: So why not just outsource the support e.g. use a service that provides support to plugin end users on behalf of the plugin developers? Seems like that would save the developer a […]
When asked if product support is done in-house by the company who built the product, the easy answer appears to be yes, doesn’t it? I mean, why would you have it any other way? More specifically, why would you have someone who doesn’t work for your company handle support for something you (or you […]
The world is not an ideal situation and, thus, neither is the nature of community-based support forums. And that’s why I don’t like them.
[…] who have been following along, you know that all of this is being shared as I’m slowly working towards the process of restructuring how I build, maintain, and support my plugins. As such, I’m trying to be as open as I possibly can be about what I like, what I dislike, and what I’m planning […]
[…] functionality, and how easy it is for users to find plugins that help them enhance their blog. All conversations about plugin quality and compatibility aside, WordPress plugin support is one area of development that often seems to be rarely discussed (unless I’m missing all the people talking about it!). WordPress Plugin Support To me, […]